Frequently Asked Questions
Everything you need to know about your JLab experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is the warranty period for JLab electronics?
Most JLab products come with a 2-year limited warranty, while our wired earbuds often feature a lifetime limited warranty. Please check your specific product manual for details.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
How do I pair my JLab Bluetooth earbuds?
To pair, ensure your earbuds are in the charging case. Remove them simultaneously to enter pairing mode (one earbud will blink blue/white). Select 'JLab' in your device Bluetooth settings.
Are JLab earbuds water-resistant?
Many of our models feature an IP55 or higher rating, making them resistant to sweat and splashes. However, we recommend checking the specific IP rating of your model before use in wet conditions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.